TroubleShooting Your Solar System

Your Klick solar system is designed for reliable and efficient energy production, but occasionally, you may encounter issues. This guide will help you understand your system, resolve common problems, and know when to seek support.

Equipment Overview

Your solar system involves multiple pieces of important electrical equipment, some of which is a pre-existing part of your home. Below, you’ll find all of the information regarding each of thesethose components.

Main Electrical Panel

Also known as a breaker box, the main electrical panel routes electricity through your home. This device is also your first line of defense against power surges, thanks to a series of fuses and circuit breakers which shut the power off if the current becomes too powerful.

Sub Panel

Some houses also have one or more sub panels. A sub panel is a separate electrical panel that allows for more circuits if your main electrical panel is full. It can also moderate power flow to parts of your property which aren’t covered by the main electrical panel.

Meter Housing

This holds the meter that tracks how much electricity your home uses. It’s most commonly used by utility companies.

Combiner Box

Also known as a PV combiner box, this is an electrical distribution device that combines the power output of the panels and feeds them into your main electrical panel for use in your home. The combiner box also communicates with the Enphase Enlighten app, allowing you to monitor how much power your panels are producing.

Production Meter

If necessary, we may also install a production (or PV) meter. This is like the meter used by your utility company, but it only tracks how much power your panels are producing.

AC Disconnect

If necessary, we may also install an AC Disconnect. This is essentially a safety shutoff mechanism for your system. If you ever need to quickly and safely shut down your solar system, you can turn the lever to the “OFF” position. This can be used to prevent damage to the building, or local electrical infrastructure.

Basic Troubleshooting Steps

Reconnecting The Power

Sometimes, your panels may lose power, due to a breaker tripping or the AC Disconnect tripping. In this case, all you need to do is reconnect power to your system. Powering your system off and on again is also a good general first step for troubleshooting any generic issues you may encounter.

  1. Locate and open your Combiner Box.
  2. Flip all breakers to the OFF position. You should see the LED indicators turn off.
  3. Locate your AC Disconnect, if your system has one.
  4. Pull the lever down, to the OFF position.
  5. Locate and open your Main Electrical Panel, as well as any Sub Panels.
  6. Find any switches labeled Solar and flip them to the OFF position.
  7. Wait approximately 1 – 5 minutes.
  8. Locate and open your Main Electrical Panel, as well as any Sub Panels.
  9. Find any switches labeled Solar and flip them to the ON position.
  10. Locate your AC Disconnect, if your system has one.
  11. Push the lever up, to the ON position.
  12. Locate and open your Combiner Box.
  13. Flip all breakers to the ON position. You should see the LED indicators turn on after a few moments, indicating that the solar system is powered up and responding.
  14.  

Wi-fi Troubleshooting

Sometimes, your solar system may lose connection to your wi-fi network, such as when you purchase a new router or change your network information.

You can see if there’s a wi-fi problem by opening the Enphase Enlighten app. If the app displays a communication error, it means the solar system has been disconnected from the wi-fi.

You can update the wi-fi by opening the Menu tab in the Enphase Enlighten app, then tapping Settings, then Connectivity. As soon as the system is reconnected to your wi-fi, past production data will update in the app.

For comprehensive guidance on Wi-Fi troubleshooting for your solar system, check out Enphase’s detailed article on the topic.

Getting Your System Serviced

If these steps don’t resolve the issue, or if you have any other questions regarding how your system is operating, please call or email us here at Klick.

If you have a Klick solar system, we will first have our operations department do a remote check of the system. They will take weather, shading, and seasonal standards of production into account when reviewing system production. Please note that all of these factors can make the system appear faulty for short periods of time, but the system production will eventually stabilize.

If your solar system was installed by another provider, or the service department determines there is a problem outside of the above factors, they will reach out to schedule an on-site visit to evaluate the health of your solar system and service it if need be.